At Lucky Shop, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be instances where you need to return the product or request a refund. Please review our Return and Refund Policy below:

• We accept returns within 2 (two) working days of the purchase date.
• To initiate a return, please contact our customer support team at support@luckyshopuae.com. Our team will provide you with further instructions on returning the item.

• Upon receiving the return request, we will inspect and notify you of its status.
• If approved, we will initiate a refund to your original method of payment.
• The credit will be processed within 7 (seven) working days, depending on your card issuer's policies.

• For assistance with returns or any inquiries, reach out to us at support@luckyshopuae.com or call us at +971 4 576 3385 (Monday to Friday, 9:00 AM - 6:00 PM UAE time).